Guest Experience Agents | Kanava Hotels & Resorts

Operation Department
Πάρος, Σαντορίνη
10/03/2022
Εποχική/Προσωρινή απασχόληση

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Kanava Hotels & Resorts is looking to recruit for season 2022, passionate Guest Experience Agents to join the talented teams of our 5* Hotels.

We are looking for individuals who have a solid work ethic, high level of integrity, concern for quality, cross cultural sensitivity and customer service orientation.

Kanava Hotels & Resorts was created on 1989, having nowadays more than 300 employees and owning and managing in Santorini and Paros islands the following properties:

  • Vedema Resort, member of the Luxury Collection brand of Marriott International Inc
  • Mystique Hotel, member of the Luxury Collection brand of Marriott International Inc
  • Istoria Hotel, member of the Design Hotels brand of Marriott International Inc
  • Parilio Hotel, member of the Design Hotels brand of Marriott International Inc
  • Acron Villas, member of Marriott Homes & Villas and
  • Cosme Resort, member of the Luxury Collection brand of Marriott International Inc
  • Hommage Villa Collection, member of Marriott Homes & Villas

Key Responsibilities

  • Demonstrating a pleasant and positive professional image at all times to both guests and the rest of the team
  • Following Brand Standards at all times
  • Providing attentive and personalized service, demonstrating anticipation in the fulfillment of guest needs and requests
  • Performing properly and efficiently all relevant front office procedures: check in, check out, billing, cash/credit card handling, telephone operation, data entry, filing, reporting
  • Ensuring that all guest needs are met, asking for feedback, aiming to the highest guest satisfaction
  • Demonstrating a solution-oriented approach in order to successfully handle any guest complaint
  • Collaborating closely with all hotel departments (Housekeeping, Maintenance, F&B and Spa) sharing or acquiring important information about special guest requests and needs
  • Answering in person, via phone or email all guest requests and make personalized suggestions and arrangements regarding transfers, car rentals, restaurants, cruises and other activities that will make guest’s stay a unique experience
  • Demonstrating excellent knowledge and understanding of all Hotel Services and activities in order to achieve selling and upselling goals

Requirements

  • Degree in Hospitality / Tourism
  • Minimum 2 years experience as a Front Office Agent in a 5 star Hotel preferably member of an International Hotel Chain
  • Excellent command of both Greek and English language (oral and written). Any additional language will be considered as an asset
  • Excellent user of Microsoft Office Suite and PMS (preferably Fidelio)
  • Customer service and problem solving orientation
  • Team player

Kanava S.A. offers

  • Competitive Remuneration Package
  • Accommodation provided with WIFI access and Half Board
  • Dynamic, Friendly and Supportive working environment
  • Continuous Training
  • Great Opportunities for career development within the company or other hotel members of Marriott International Inc

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