Front Office Agent | Astra Suites
Περιγραφή Θέσης
Astra Suites is located at Imerovigli village in Santorini, Greece. Listed among the best hotels in the world, is currently seeking to recruit for the position of:
Front Office Agent
We are looking for a talented Guest Services Agent to join the Front Office team of Astra suites for the 2023 season. He/she will be at the hotel’s forefront of customer service, providing guest services that are above and beyond personalized service for customer satisfaction and retention.
Responsibilities:
- Perform all Front Office / Concierge operational duties.
- To provide a friendly welcome and high-quality service over the phone and on the guests’ arrival at the hotel.
- Responsible for concierge arrangements prior to guest arrival.
- Meet, greet and escort to their rooms all level guests, by offering personal recognition and an effortless Astra suites Service.
- Interface with Hotel Management, Front Office team, and Reservation team to ensure that regular ongoing communication is happening in all hotel departments informing of guest needs, and providing guidance and feedback.
- The ideal candidate has previous experience in a customer service environment and is passionate about guest satisfaction.
- Attend promptly to customers’ inquiries, assist them with their needs, provide solutions to their issues or concerns and respond to and handle guest problems and complaints.
- Support implementation of new service best practices and procedures, according to corporate guidelines.
- Respond to reviews on TripAdvisor (under GM directions) on a daily basis and provide weekly reports of reviews.
- Follow proper procedures for cash, credit card, and room charge transactions and obtain proper identification and department information.
- Report any discrepancies and problems on the same day.
Experience, Skills, and Knowledge:
- Diploma in Hospitality related studies.
- Minimum 3 years of experience in a similar luxury, high-end work environment, in a similar position.
- Ability to handle multitasking and perform efficiently in a fast-paced environment.
- Experience in operating FIDELIO and efficient user of general PC applications.
- Talented in engaging with guests and understanding their needs.
- Able to meet and exceed the expectations of highly demanding and luxury profile clientele.
- Professional appearance and manner, pleasant character to work in a fast-paced team. Positive, honest, and energetic work ethic.
- Excellent interpersonal and communication skills
- Reading, writing and oral proficiency in the English language are essential requirements. Knowledge of an additional foreign language (such as French) will be considered an asset.
- Self-motivated to accomplish goals, with a strong, sense of responsibility.
- Ability to relate to all levels of management, colleagues, and guests.
Compensation:
We offer a comprehensive salary based on experience, shared accommodation in our brand-new facilities, meal on duty, uniform cleaning, a friendly work environment, and opportunities for career development.
Application Procedure:
If you feel you are the right candidate and have the skills we are looking for,
please forward your CV with a recent photo.
Please note that this is a full-time seasonal and you must be eligible to work in Greece.
