Assistant Hotel Manager | Astra Suites
Περιγραφή Θέσης
Astra Suites is located at Imerovigli village in Santorini, Greece. Listed among the best hotels in the world, is currently seeking to recruit for the position of:
Assistant Hotel Manager
As an Assistant Hotel Manager, you will:
- Handle the day-to-day operations
- Delegate and assign duties to team members and observes performance to ensure adherence to hotel policies and established operating procedures
- Responsible for conducting in–house training for team members in the hotel or on a regular basis
- Responsible for all Hotel departments
- Act as the hotel public relations and promotes the property within the hotel industry, local community
- Responsible for monitoring the Guest feedback on Trip Advisor, OTA’s, etc.
- Prepare the team member’s weekly schedule
- Resolve guest complaints and service recovery process
- Responsible for selecting or assisting in the selection of hotel staff and in charge of processing all new hire paper works
- Responsible for reviewing employee performance and conducting personnel actions such as disciplinary actions
- Responsible for maintaining accurate records including cash flows sheet, guest floor limit, Direct billing, etc.
- Adhere to all company procedures and regulations as well as standard operating procedures
- Responsible for enforcing full compliance with hotel operating controls, SOPs, policies, procedures, and service standards
- Ensure the objectives and goals of the hotel and property owners work together to achieve brand positioning and success
- Take responsibility and build owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results
- Ensure property, grounds, physical plant, and work areas are maintained to standard – Responsible for performing daily, weekly, and monthly property inspections.
- Build strong working relationships and communications with hotel staff, to ensure maximum operating effectiveness and fulfillment of special event needs
- Cover shifts in Reception and Breakfast
- Responsible for Monitoring maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and providing status report to management
- Audit on-par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need
- Perform sudden audits on rooms and other operating areas
- Responsible for Providing effective leadership to hotel team members
- Ensure hotel staff is provided with uniforms and name tags and upholds property grooming standards
- Ensure effective, timely, and accurate communications flow with regard to hotel policies and procedures
- Assist in all aspects of business planning with the Management
- Must be available 24/7 to respond in case of any guest or employee emergencies
- Show capacity to perform other duties as assigned by the management
- Play a part as needed in the interviewing and hiring of employee team members with appropriate skills
- Identify the developmental needs of hotel staff and provide coaching, and mentoring to improve their knowledge or skills as required
Essential Requirements:
- A degree or Diploma in Hospitality Management is an asset or a Graduate bachelor’s degree and/or diploma in a hotel or another related field
- Minimum of 3 years experience in a similar position
- Proficiency in English and Greek. The French language is considered a plus!
- Strong business acumen
- Strong interpersonal skills and customer-oriented
- Knowledge of PMS systems, Channel Manager
- Knowledge of Microsoft Office Applications
- Excellent organizational skills
- Effective communication skills
- Ability to perform under pressure
- Hand’s on
- Ambition to evolve both personally and professionally in a fast-growing and expanding hotel management company
Compensation:
We offer a comprehensive salary based on experience, shared accommodation in our brand-new facilities, meal on duty, uniform cleaning, a friendly work environment, and opportunities for career development.
Application Procedure:
If you feel you are the right candidate and have the skills we are looking for,
please forward your CV with a recent photo.
Please note that this is a full-time seasonal and you must be eligible to work in Greece.
