Housekeeping Manager | Numo Ierapetra

Housekeeping Department
Κρήτη
31/10/2023
Εποχική/Προσωρινή απασχόληση
Αποστολή Βιογραφικών έως: 31/10/2024

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Περιγραφή Θέσης

CURIOSITY. PASSION. AESTHETICS. These are the main drivers behind Numo Hotels & Resorts

Numo Ierapetra is an awarded noble barefoot luxury resort. This adult-only property consists of 132 elegantly designed rooms & suites, 2 restaurants, 2 bars and 2 swimming pools, a spa and wellness center, a boutique and open-air cinema, as well as a diving center.

Main Responsibilities

  • Organize and accurately allocate the department’s staff according to current occupancy needs, arrivals/departures, etc.
  • Supervise the cleaning of the guest rooms, outlets, public areas, spa and back-of-the-house areas
  • Ensure the implementation of the rules/principles of all health protocols
  • Properly schedules purchases and orders stock needed by the department
  • Distribute orders for additional items to rooms (linens, pillows, toiletries, etc.) following the hotel’s service standards
  • Compile and send a detailed report with the status of the rooms to the reception desk
  • Immediately inform the maintenance supervisor of any damage or defects found in the rooms
  • Train and motivate housekeeping staff, providing guidance & performance feedback
  • Take care of customer requests and other special occasions (e.g. anniversaries, honeymoons, birthdays)
  • Cooperate with the HR Department for staff accommodation cleaning and linen procedures
  • Perform any additional duties as directed by the Hotel Manager

Qualifications

  • Proven experience in a 5* luxury hotel
  • Ability to work under pressure and excellent customer service results
  • Fluency in English
  • Knowledge of a second foreign language will be highly appreciated
  • Diploma of Tourism School
  • Pleasant, courteous, and friendly personality oriented towards customer service and satisfaction and effective management of customer complaints, with the aim of immediate problem resolution
  • Professional appearance and attitude, with a willingness to develop and grow
  • Attention to detail, organizational skills, teamwork, and cooperation spirit
  • Excellent communication skills and the ability to directly understand the needs and wishes of guests
  • Flexibility and adaptability in demanding situations

The Company offers

  • Competitive salary package, depending on qualifications
  • Career development opportunities
  • Excellent working environment
  • Continuous training (on-the-job training)
  • Single accommodation of high standards and daily meals

We are an equal opportunities employer – All applications will be considered as confidential
Please send resumes & applications at career@numohotels.com

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